How it Works - Overview

We act as a single point of contact for all your Express Logistics Needs, pan India. We Customize Pickups for our Customers based on load pattern. We have simplified our booking through mobile app, so that booking is done quickly and correctly without errors. Once booking is done, planning engine allocates your load to the appropriate courier partner. We provide simplified portal for our customers to track their shipments and download PODs of delivered shipments. We allocated dedicated customer support person for our customers and he/she will follow-up with courier partners to ensure delivery of shipments on-time.

Pickup - Naanal Booking

  • Once invoices are handed over, booking happens in mobile app
  • Previous Delivery addresses are stored in our system and booking person can quickly book shipments by selecting those addresses instead of typing them every time.
  • Booking person will carry portable label printer. Booking slip and Package Slips are generated from printer. Package slips will be pasted on packages by booking person
  • Once booking is done, booking person scans all the boxes. Once counts are tallied, loads shipments to vehicle
  • Booked shipment details will be shared as e-Manifest to the registered email ids

Courier Planning

  • Allocation to appropriate courier partners happen through our Smart Planning Engine
  • Planning Engine recommends appropriate courier partner based on delivery pincode, type of shipments, value of shipment etc
  • If seller has preferences for any courier partner that will be considered while planning
  • After Planning is completed, shipment details are passed to courier partners

Customer Dedicated App

  • View all your shipments at one place
  • Raise Pickup Request for pickups anywhere in India
  • Download MIS as Excel
  • Raise your query to customer support from portal itself
  • Download e-PODs from portal
  • Analyze your shipments in dashboard and download as excel report

Simplified Tracking & Notifications

  • Track all your shipments from one place
  • Get alerts on your shipments through Email, SMS and Whatsapp
  • Pickup Requests, Out For Delivery and Delivered status are notified to both consignee and consignor
  • Customized MIS based on customer preference

Customized Billing

  • Naanal provides bills for the shipments booked
  • We understand your billing format and provide bills meeting your requirement
  • Bills are shared as pdf and Excel